About the Job
Meritis is an IT consulting and development company established in 2007, with locations in France (including Paris, Toulouse, and Lille) and now expanding into Portugal. Our core mission is to match top talent with leading companies and help both succeed. We assist clients with digital transformation across multiple domains—software development, finance, DevOps, data, cloud, cybersecurity, and more.
We serve a variety of industries such as banking, insurance, telecoms, and transportation. Currently, 40% of France’s top CAC40 companies are our clients. Meritis operates on values like excellence, humility, care, and close collaboration. We have over 900 employees and focus heavily on personalized support for everyone.
We’ve been recognized as a Great Place to Work since 2013, with strong employee satisfaction.
Role Overview
Your main responsibilities will include:
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Acting as the go-to support for UiPath bots in a live environment—helping users troubleshoot and resolve RPA-related issues.
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Monitoring automated processes, conducting maintenance, and improving performance.
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Logging and tracking support requests, documenting solutions, and reporting on RPA system health.
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Identifying and suggesting enhancements to existing RPA workflows.
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Offering training and support to users and sharing expertise within the team.
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Communicating with stakeholders across IT, business, and development teams.
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Ensuring RPA processes meet quality and compliance standards.
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Keeping up-to-date with the latest in RPA tools, methods, and technologies.
Required Skills
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At least 2 years of experience in IT application support.
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Hands-on experience with RPA tools like UiPath, Blue Prism, or Automation Anywhere.
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Familiarity with programming (ideally C# or VB.Net).
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Strong analytical and problem-solving abilities.
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Excellent communication skills—able to explain tech to non-tech audiences.
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Customer-focused and team-oriented mindset.
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A degree in Computer Science or relevant software engineering background.
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Eagerness to keep learning and adapting to new technologies.
Preferred Skills
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UiPath certifications.
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Background in Agile methodologies.
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Experience with tools like Atlassian or version control systems.
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Knowledge of Elastic Search and Kibana.
Ideal Candidate Traits
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A team player with a collaborative and helpful attitude.
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A problem-solver who is proactive and focused on solutions.
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Empathetic and attentive to user needs.
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Can stay calm and professional under pressure.
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Strong communicator in Portuguese and English (B2+); French is a plus.
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Committed to high-quality customer service and user satisfaction.
Work Arrangement
Hybrid role based in Porto, Portugal.
Why Join Meritis?
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Opportunities for growth through training, certifications, and internal events.
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Supportive expert communities and knowledge-sharing.
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Choose your own projects and work with trusted clients.
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A fun and friendly work culture—teambuilding events, social gatherings, and more.
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Recognized as a top employer—Great Place to Work certified.
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Committed to inclusivity and accessibility. All roles are open to individuals with disabilities.
If you witness or experience discrimination, contact: [email protected]