About The Role
We are seeking a Director, RPA Automation & Citizen Development to lead our Automation team at S&P Global Ratings. In this role you will work with business stakeholders to understand thier automations, assist them in automation development by adhering to Ratings Citizen Development SOPs and contribute to the deployment, monitoring, and management of RPA solutions and managing the RPA team. You will also play a pivotal role in implementing our RPA operations, ensuring the management of our RPA Portfolio.
About The Role: Grade Level (for internal use): 13
You will lead, manage, and work closely with a world-class RPA and Automation team comprised of experts in RPA tools and engineers. Your contributions will be critical in engineering and developing solutions for RPA and Automation, supporting S&P’s transformation to drive value both internally and for our customers. This role presents a unique opportunity for RPA managers and engineers to advance in their career journey.
Responsibilities & Impact
- Set and execute the enterprise automation strategy for S&P Global Ratings, aligning RPA and workflow automation outcomes to business priorities (e.g., operational efficiency, control improvements, scalability).
- Lead a team of automation engineers and analysts to identify, assess, and deliver automation opportunities across functions (Operations, Finance, Data, Technology, Risk/Controls).
- Oversee end-to-end delivery of RPA solutions, including discovery, process assessment, solution design, development, testing, release, and hyper care using UiPath and Microsoft Power Automate.
- Establish strong governance and standards (best practices, secure coding, reusable components, documentation, change management, and lifecycle management).
- Partner with technology, information security, and risk stakeholders to ensure automations meet architectural, compliance, and audit requirements.
- Drive measurable value through KPI tracking (time saved, error reduction, cycle-time improvements, control effectiveness) and executive reporting.
- Build an automation roadmap and pipeline, prioritizing initiatives and managing capacity, vendor support (as applicable), and budgets.
- Promote a culture of automation and continuous improvement, including coaching, enablement, and stakeholder change adoption.
Basic Required Qualifications
- 8+ years of experience in automation, process improvement, or technology delivery, including 3+ years leading RPA/automation teams or programs.
- Demonstrated hands-on and leadership experience delivering automations using tools such as UiPath and/or Microsoft Power Automate (Power Automate Desktop / cloud flows).
- Strong knowledge of SDLC / automation lifecycle management, production support, release management, and operational monitoring.
- Experience with process discovery and optimization (Lean/Six Sigma or equivalent practical experience preferred).
- Familiarity with integration patterns (APIs, databases, file-based integrations) and automation around enterprise applications.
- Proven ability to influence senior stakeholders, translate business needs into automation roadmaps, and communicate outcomes with clear metrics.
- Bachelor’s degree in a relevant field (or equivalent practical experience).
About S&P Global Ratings
At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions. S&P Global Ratings is a division of S&P Global (NYSE: SPGI).
S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. For more information, visit www.spglobal.com/ratings
What’s In It For You?
Our Mission: Advancing Essential Intelligence.
Our People: We’re more than 35,000 strong worldwide—driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Benefits
We take care of you, so you can take care of business. Our Benefits Include:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, continuing education with company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: Perks for partners and children with best-in-class benefits for families.
- Beyond the Basics: Retail discounts and referral incentive awards.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring And Opportunity At S&P Global
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. If you need an accommodation during the application process, please email [email protected].
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